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Cell Phone Repair Technician

The Cell Phone Repair Technician is the repair specialist and brand ambassador in their store. The smart phone technician leverages strong interpersonal skills and technical repair knowledge to enhance the customer experience and drive profitable sales. In addition to diagnosing and repairing mobile devices, the technician drives awareness by visiting local businesses and interacting with customers. The Technician continues strengthening their technical repair knowledge through on-going training and research.
Great starting salary plus commission

General Skills/Abilities o Complete repairs on connected devices and smart phones, iPhone and Android o Accurate diagnosis of device issues and repair estimates o Timely and quality completion of mobile device repairs o Build repair referral relationships with local businesses such as carrier stores and other retail locations o Drive customer loyalty, including add-on repairs and accessory sales o Resolving customer service issues o Complete mobile device repairs using specialized tools to remove and replace items o Strong time management o Excellent communication skills o Strong interpersonal communication skills and an outgoing personality. o Fast learner who is self-motivated, adapts to change and takes initiative to self-train o Strong attention to detail o High school diploma and some college preferred o Technical repair certification from an established program a plus We are an equal opportunity employer dedicated to diversity in the workplace.

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